FAQ
🌍 To which countries do you ship?
We currently ship to:
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK, US.
All orders are prepared within 48 business hours after confirmation.
Custom pieces may take longer — the delivery time will be shown at checkout.
During peak periods, prep time may be slightly longer.
We’re not responsible for delays caused by couriers or external issues beyond our control.
📩 I didn’t get my order confirmation email
Check your spam folder first — it’s often there.
Still nothing? Contact us through the form or write to care@myrkja.com — we’ll resend it.
🤝 I want to collaborate / model / publish Myrkja
Love that.
For collabs, social media, modeling, or PR — write to care@myrkja.com with your pitch.
📦 How do I track my order?
Once your order ships, you’ll get a tracking email with a direct link.
You can also check status via the [Order tracking page] on our site.
If tracking doesn’t update right away — give it 24h, the courier might still be syncing info.
💍 How do I know my ring size?
Easy. Grab a ring that fits you and measure the inner diameter.
Then find your size in this chart:
Inner Diameter | Inches | Ring Size |
---|---|---|
15.3 mm | 0.60 in | 8 |
15.9 mm | 0.63 in | 10 |
16.5 mm | 0.65 in | 12 |
17.1 mm | 0.67 in | 14 |
17.8 mm | 0.70 in | 16 |
18.4 mm | 0.73 in | 18 |
Tip: hands swell and shrink slightly, so if you’re between sizes — pick the larger one.
✏️ Can I change my order?
We process orders fast, so we can’t promise edits — but try us.
Write to care@myrkja.com ASAP and we’ll do our best.
🔁 How do I return or exchange an item?
You’ve got 14 days from delivery to request a return or exchange.
Email care@myrkja.com — we’ll get back to you within 24–48h with next steps.
❗ Personalized jewelry can only be returned if there’s a confirmed defect, approved by our team.
More details? [Read our full Return Policy here.]